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Frequently Asked Questions

What are the lead times for items on the site?

Lead times vary from product to product, depending on availability and customisation options. Some items can be turned around quickly, while others may take a little longer to perfect.
The best way to get an accurate timeline? Just get in touch and we can advise on what’s possible and help you keep things moving.

Do prices include VAT?

Unless stated otherwise, prices shown on the site are exclusive of VAT. You’ll see VAT added at checkout, and we’ll always confirm final costs before you place your order.

Are there minimum quantities I need to order?

Yes, most items have a minimum order quantity, which varies by product. This helps ensure cost-effective production and branding. You’ll find the minimums listed on each product page, or feel free to ask us if you’re unsure.

Can I customise items with my branding?

Absolutely. From logos and colour schemes to packaging and messaging, we offer full customisation to match your brand. Whether it’s a subtle touch or a bold statement, we’ll help you create swag that feels uniquely yours.

How do I choose the right swag for my audience?

Start with your goal: Are you driving booth traffic, rewarding clients, or sparking conversations? Then think about what your audience will actually use. We’re happy to help you build a swag strategy that’s relevant, memorable, and aligned with your brand.